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Workplace & Employment Mediation

Civil & Commercial Mediation


Are you or others you care about experiencing interpersonal tensions or conflict?

When people are required to operate in groups to get things done, conflict is natural because individuals have their own views of the world which have formed from their unique neurophysiology, life experiences and value & belief systems - so it would be unrealistic to expect people to always see 'eye to eye.' What matters is how conflict is managed. When conflict is managed well it often results in stronger and more authentic relationships, and can also be a source of new levels of creativity and innovation.

However, without the right conflict management skills and support, differing personal and communication styles and approaches to tasks and situations can leave people feeling misunderstood, 'put down', micro-managed or sidelined - or can require a lot of energy to accommodate. Especially but not only in relationships in which there are power imbalances, conflict can feel particularly uncomfortable and threatening and trigger a 'fight, flight, freeze or fold' response. In many cases of conflict stress levels soar and health of individual(s) can be negatively impacted, as well as the individual's and group's productivity substantially reduced.

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Mediation - a highly effective process for resolving conflicts and disputes

The mediation process levels the playing field (irrespective of differences in formal status) to safely explore what's happened, how people are feeling, and most importantly helps them to determine the most workable path ahead for those involved and affected.


The earlier the mediation takes place, the lower the stress, productivity impact and time involved managing the conflict. Mediation is confidential and off the record. The mediator is neutral and impartial and non-judgmental.

Facilitation - similar to mediation but to help relationships fulfil their potential and prevent conflict

Facilitation means 'facilitated discussion' for people who may not be in conflict (at least yet) but who care enough about their relationship to engage professional help to strengthen how they communicate and operate together, so they can get closer to realising the full potential of their collaboration. Facilitation follows a similar model to mediation, but the term 'facilitation' is preferred over 'mediation' which implies that parties are in conflict. Facilitation is more about embracing the full opportunities of the relationship rather than overcoming its challenges, and helps prevent potential future issues.

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How does mediation work?

Mediation is a confidential, voluntary and 'off the record' negotiation in which people who are experiencing relationship challenges or conflict are supported to safely explore mutually acceptable solutions in the presence of a neutral and impartial trained professional, the mediator.


The mediator facilitates the negotiation process according to a structured and proven method or model, while being supportively attuned to the emotions and needs of the participants. 

The participants are in control of the solutions and agreement arising from mediation. Mediation takes place in private and is independent of (and not precluding) any future interventions of the more formal kind.

Mediation has a very high success rate and is generally considered a much more effective resolution route than the traditional grievance route (mediation tends to be much less costly and much less stressful for participants, with a much more positive outcome achieved in much less time).


In the rare cases in which mediation does not conclude successfully, the grievance route can still be taken. An increasing number of organisations offer mediation in the first instance.

What kind of mediation and facilitation services do we offer? 

We help to facilitate more constructive relationships, and/or the resolution of disagreements, in workplace and employment situations, and in wider commercial and civil environments, and the community. Through confidential, impartial and non-judgemental mediation we help people and organisations to 

  • understand and interact with each other at a more authentic level, in the early stages of experiencing sensitivities, to help align and improve their professional relationship(s) and prevent conflict occurring 

  • resolve tensions, disagreements or conflicts that are current or have already occurred

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The benefits of mediation include: 

The participants and their stakeholders benefit from

  • a neutral and safe space where each participant has an equal opportunity to be heard by a qualified external mediator in private, and to suggest solutions, irrespective of differences in the participants' relative status (the solutions can be recorded in a written agreement confidential to the participants)

  • assurance of confidentiality, including that no notes or records will be retained on the content discussed during the mediation  

  • reduced risk of one or both participants leaving the relationship/workplace and/or suffering from stress/ill health and/or proceeding with litigation - plus avoidance of lengthy, costly process and reputation risk for organisation(s) 

  • the improved productivity and satisfaction that result from strengthened and/or realigned relationship(s) and from evidencing a progressive culture that supports early-stage mediation, rather than it being seen as 'relationship failure' 

  • affordable and quick process - almost 90% of mediations settle within 8 hours

  • avoidance of substantial expense and stress of dispute proceeding to tribunal or court, with no certainty of outcome

Please refer to Articles section, and points below, for further information on mediation.

Mediation and Executive Conflict Coaching complement each other

Executive Conflict Coaching complements mediation, by helping participants to prepare and benefit from engaging in mediation, and by supporting participants as they implement and ensure the sustainability of their agreed mediation outcomes. Please refer to the Executive Coaching section for further details.  

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Executive Coaching and Facilitation complement each other

Executive coaching (for example to find your purpose and align behaviours, and values and beliefs accordingly) strongly complements facilitation processes to develop your relationship(s) in line with potential.


Workplace mediation is nota process...


  • that people can be pressured, or formally required to take part in

  • in which the mediator can be 'imposed' on participants

  • which reveals any details outside the mediation

  • in which people in conflict may be forced to be in the same room

  • which focuses on the past

  • in which people are judged

  • in which people are told what to do

  • which is part of an organisation's formal grievance or disciplinary procedures

Workplace mediation is a practice...


  • which enables people to identify a mutually acceptable path forward, in the presence of a professional mediator

  • which is voluntary (participants can refuse mediation or leave mediation at any time)

  • in which the mediator (neutral and impartial) must be acceptable to both/all participants

  • which is entirely confidential

  • in which people are only in same room (or virtual room) if comfortable with this

  • in which people are never judged or told what to do

  • which is completely separate to an organisation's formal grievance or disciplinary procedures

  • which is positive and insightful, and often creative

  • which typically enables resolution to be reached more quickly and affordably than is case with traditional grievance route, and with much less stress, disruption and risk 

More about Marianne Schoenig

Marianne Schoenig is an accredited Workplace & Employment Mediator and a Civil and Commercial Mediator. Marianne also contributes her time and experience pro bono as a mediator of community and neighbourhood disputes. Marianne trained with the London School of Mediation and ADR-ODR International, and is an Associate of the Chartered Institute of Arbitrators. In addition, Marianne is an ICF-qualified Executive Conflict Coach (please see Executive Coaching section). Marianne is registered with a number of mediator panels and her Mediator Profile can be viewed here: 

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