Workplace, Employment & Commercial Mediation  


What is mediation?

Mediation is a negotiation in which people who are experiencing relationship challenges or conflict, are supported to explore mutually acceptable solutions in the presence of an impartial trained professional, the mediator, who facilitates the process according to a structured and proven method or model. Mediation takes place in private and is confidential, voluntary, off-the-record, and independent of any other interventions.

What kind of mediation do we do? 

We help to facilitate more constructive relationships, and/or the resolution of disagreements, in workplace and employment situations, and in wider commercial and civil environments. Through confidential, impartial and non-judgemental mediation we help people and organisations to 

  • understand and interact with each other at a more authentic level, in the early stages of experiencing sensitivities, to help align and improve their professional relationship(s) and prevent conflict occurring (Transformative Mediation)

  • resolve tensions, disagreements or conflicts that are current or have already occurred (Facilitative Mediation) 

The benefits of mediation include: 

The participants and their stakeholders benefit from

  • a neutral and safe space where each participant has an equal opportunity to be heard by a qualified external mediator in private, and to suggest solutions, irrespective of differences in the participants' relative status (the solutions can be recorded in a written agreement confidential to the participants)

  • assurance of confidentiality, including that no notes or records will be retained on the content discussed during the mediation  

  • reduced risk of one or both participants leaving the relationship/workplace and/or suffering from stress/ill health and/or proceeding with litigation - plus avoidance of lengthy, costly process and reputation risk for organisation(s) 

  • the improved productivity and satisfaction that result from strengthened and/or realigned relationship(s) and from evidencing a progressive culture that supports early-stage mediation, rather than it being seen as 'relationship failure' 

  • affordable and quick process - almost 90% of mediations settle within 8 hours

  • avoidance of substantial expense and stress of dispute proceeding to tribunal or court, with no certainty of outcome

Please refer to Articles section, and points below, for further information on mediation.

Mediation and Executive Coaching complement each other

Executive coaching complements mediation, by helping participants to prepare and benefit from engaging in mediation, and by supporting participants as they implement and ensure the sustainability of agreed mediation outcomes. Please refer to the Executive coaching section for further details.   

Workplace mediation is nota process...


  • that people can be pressured, or formally required to take part in

  • in which the mediator can be 'imposed' on participants

  • which reveals any details outside the mediation

  • in which people in conflict may be forced to be in the same room

  • which focuses on the past

  • in which people are judged

  • in which people are told what to do

  • which is part of an organisation's formal grievance or disciplinary procedures

Workplace mediation is a practice...


  • which enables people to identify a mutually acceptable path forward, in the presence of a professional mediator

  • which is voluntary (participants can refuse mediation or leave mediation at any time)

  • in which the mediator (neutral and impartial) must be acceptable to both/all participants

  • which is entirely confidential

  • in which people are only in same room (or virtual room) if comfortable with this

  • in which people are never judged or told what to do

  • which is completely separate to an organisation's formal grievance or disciplinary procedures

  • which is positive and insightful, and often creative

  • which typically enables resolution to be reached more quickly and affordably than is case with traditional grievance route, and with much less stress, disruption and risk 

More about Marianne Schoenig

Marianne Schoenig is an accredited workplace & employment mediator and civil and commercial mediator. Marianne trained with the London School of Mediation and ADR-ODR International, and is an Associate of the Chartered Institute of Arbitrators. Marianne is registered with a number of mediator panels and her Mediator Profile can be viewed here: 

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